We want you to be delighted with your purchase from Onestopcookshop® Limited, so we ask that you contact us in the event of any query. We want to keep it simple and want you to be delighted with shopping, browsing or visiting our website. However, we do have to clarify a few things:
A FEW IMPORTANT DETAILS THAT YOU SHOULD KNOW
We may not be able to accept your order, or part of your order, due to any number of reasons and these include failed payment, declined payment or no stock, this is not an exhaustive list. If we cannot accept your order you can be assured we will contact you just as soon as we can.
If you change your mind about an order and want to cancel it please let us know as soon as possible. If we haven't yet dispatched your order, we will cancel it, email you the confirmation and process your refund within a timely manner but in any case within 48 hours. If your order has already been delivered, please let us know via email that you wish to cancel. You have 14 working days from the day after delivery to let us know your order is no longer required. We ask you return the order to us as soon as possible. We will not reimburse your returns postage costs. All refunds will be processed as soon as possible after cancellation but in any case within 30 days. Items which are damaged on delivery should be reported to us as soon as possible. All of our products carry a minimum 1 year guarantee. In the event of your item developing a fault, please email us as soon as you can for further advice.
Please refer to our no quibble returns policy for further details.
This does not affect your statutory rights.
To cancel your order, please contact us at firstname.lastname@example.org
We make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen factors. Please see our FAQ page for more information on when you may expect your order.
Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us
INTELLECTUAL PROPERTY AND RIGHT TO US
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
COMPLIANCE WITH LAWS
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
LIMITATION OF LIABILITY
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is"and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what
You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
OUR REGISTERED OFFICE
Onestopcookshop® Limited is a registered company in the UK
Company Registration Number: 06914974