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ABOUT US:

Onestopcookshop® Limited offers an extensive range of cookware, bakeware and household items.

Not just another cookshop or mail-order company.  We really want you to be delighted with your purchase. You buy it, we ship it and you love it!

Authorised suppliers of Horwood, Judge, Stellar quality bakeware, Kitchen Craft including their quality Master Class range, Eddingtons, Chef'n, Dexam quality designer brands and much much more.

PAYMENTS:

To help us process your order quickly please pay via the following:

Credit/Debit Card  - payments can be securely sent via our online handling agent. No one sees your card details, it's safe, it's secure.

We do not store credit card details nor do we share customer details with any 3rd parties.

Paypal

Via BACS bank transfer with your own or a High Street Bank.  Please see details at checkout.

Please enclose the order/ref number when sending payments by post.

SHIPPING:

We know you want your order quickly.  

In stock items will normally be dispatched the same working day if paid before 2pm.  After 2pm they will be dispatched the next working day.  

Items awaiting stock (indicated on the item page) will be dispatched within 7-10 days. Please email for a firm due date.

We dispatch daily at 3.30pm Monday to Friday (not bank holidays).

We use My Hermes or Royal Mail for our UK deliveries. 

We also offer Royal Mail Special Delivery Next Day.  This is a next working day service.  Orders placed on a Monday before 2pm will be delivered on Tuesday.  Orders placed after 2pm on Friday will be delivered on the following Tuesday.  Highlands, Islands and remote areas take longer.

A full worldwide postal service is available, please contact us for prices if they do not appear at checkout.

RETURNS POLICY:

All of our products are tried and tested and meet all necessary requirements and standards.  

We ask you to notify of any defects/damages or missing items as soon as possible.  If we ask you to return a defective/damaged item, we will supply a prepaid returns label.  We shall make arrangements to refund or replace your item.

Items which you no longer require should be returned in a saleable condition in all original packaging.  We ask you to notify us of an intended return within 14 days from the day after, of you having received your order.  The costs of returning a change of mind item, will not be reimbursed by us.

Refunds will be processed as soon as possible but always within 48 hours.

This does not affect your statutory rights.

sales@onestopcookshop.co.uk